Privacy Policy

About this Privacy Policy

This policy applies to information handled through the HunnyPlay Casino website, account services, customer support channels and related online activities. It is intended for players in Australia and explains the main categories of information an online casino may need to process. The information we handle depends on how you use the site, which features you access and whether you choose to provide particular details.

By using the website or opening an account, you acknowledge that information may be collected and used in the ways described here. Where consent is required, we will seek it in an appropriate way. You may be able to withdraw consent for certain activities, such as marketing communications, although withdrawing consent will not affect processing that is necessary to operate an account, meet legal obligations, protect the site or prevent fraud.

This policy should be read together with the website’s other terms, rules and notices. If a particular service provides a separate privacy notice, that notice may explain additional processing relevant to that service. We may update this policy from time to time to reflect changes to our services, technology, legal requirements or business practices. The updated version will apply when published on the website, so players should review this page periodically.

Information we may collect

• Account information, such as your name, date of birth, residential details, username, account preferences and other information needed to create and manage an account.
• Contact information, such as an email address or other details you provide when requesting assistance or receiving account-related communications.
• Identity and verification information, which may include identification documents, proof of address, information about your source of funds or other material needed for verification and compliance checks.
• Payment and transaction information, including deposits, withdrawals, wagers, account balances, payment method details, transaction history and records of relevant account activity.
• Technical and usage information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, pages viewed, access times and interaction data.
• Communications and support information, including messages, documents, requests, complaints, feedback and records of correspondence with our support team.
• Cookie and similar technology information, including identifiers that help remember settings, understand website use and support site security.

How we use information

Personal information is used to provide and administer the services you request. This can include creating and maintaining your account, confirming account details, processing transactions, displaying account information, responding to questions and providing customer support. We may also use information to communicate with you about service messages, account activity, security matters, policy updates and other important notices.

Information may be used to verify identity and eligibility, assess account activity, manage risk and support anti-fraud, anti-money laundering and responsible gambling processes. These checks help protect players, the website and payment systems from misuse. They may involve comparing information provided by you with information available from verification, payment, security or fraud-prevention service providers. Additional information may be requested where a check cannot be completed from the details already supplied.

We may process information to meet legal, regulatory, accounting, audit, tax, security and other compliance requirements that apply to online gambling services. We may also use it to detect, investigate and prevent suspicious activity, unauthorised access, payment abuse, account misuse, technical attacks or breaches of the website’s terms. Records may be reviewed when necessary to protect our rights, the rights of players or the integrity of the services.

Subject to your choices and any consent requirements, information may be used to send promotional or marketing communications about services, features or offers that may be relevant to you. You can ask us to stop sending marketing communications at any time. Service and account communications may still be sent where they are necessary, such as messages about security, transactions, verification, changes to terms or the operation of your account.

Our general processing purposes

• Operating, maintaining and improving the website and account services.
• Processing deposits, withdrawals and other account transactions.
• Completing identity, verification, security and anti-fraud checks.
• Providing customer support and responding to requests or complaints.
• Understanding website performance, usage patterns and technical issues.
• Sending necessary service communications and, where permitted, marketing communications.
• Meeting legal, compliance, record-keeping and dispute-resolution requirements.
• Protecting players, the business, payment systems and the website from harm or misuse.

Sharing, security and retention

We may share relevant information with service providers that help us operate the website and deliver services. These providers may support hosting, technology, payment processing, identity verification, customer support, communications, security, fraud prevention, analytics, auditing or professional services. They should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to comply with a legal request, enforce the website’s terms, investigate suspected unlawful or harmful activity, protect the safety and rights of players or others, or support a business transaction. We do not treat personal information as public information. Any disclosure is considered in light of the purpose, the sensitivity of the information and the need for the disclosure.

Some service providers or systems may handle information in countries other than Australia. Where this occurs, information may be subject to the laws of the country in which it is processed. We take reasonable steps to use suitable providers and arrangements for the handling of personal information, while recognising that no online transmission, storage system or security measure can be guaranteed to be completely secure.

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, account security processes, monitoring, verification procedures and secure handling of sensitive records. Players are also responsible for keeping passwords and account access details confidential and should contact support promptly if they suspect unauthorised access.

We keep personal information only for as long as it is reasonably required for the purposes described in this policy, for account administration, dispute handling, security, business records or other legitimate purposes. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with appropriate procedures.

Accuracy and account information

You should provide information that is accurate, complete and current, and update it when circumstances change. Accurate information helps us process transactions, complete verification, provide effective support and meet our obligations. If information is incomplete or cannot be verified, some account functions may be delayed, restricted or unavailable until the issue is resolved.

Cookies and your privacy choices

Cookies are small files or similar technologies placed on your device when you use a website. HunnyPlay Casino may use cookies to keep the website functioning, remember settings, maintain sessions, support account security, understand how visitors use the site and improve performance. Some cookies may be provided by service partners that help with analytics, security or website functionality.

Cookies can make the site easier to use, but you can choose how your browser handles them. Most browsers allow you to view, delete, block or limit cookies through their settings. If you disable cookies, some website features may not work correctly, and you may need to enter information again or adjust preferences each time you visit. Browser settings may also allow you to manage similar tracking technologies.

Requests about your personal information

Depending on the circumstances and applicable requirements, you may ask us to provide access to personal information we hold about you, correct information that is inaccurate or incomplete, or delete information that is no longer needed. You may also withdraw consent to marketing communications. These rights are not always absolute. For example, a request may be limited where information must be retained, where deletion would affect legal or security records, or where we need to protect another person’s information.

To exercise your privacy rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@hunnyplaycasino.click. Please explain your request clearly and provide enough information for us to understand which account or records are involved. We may need to verify your identity before completing a request, particularly where the information is sensitive or the request relates to account security.

We will review privacy requests and respond within a reasonable time, subject to the nature of the request and any applicable requirements. If we cannot take the requested action, we will generally explain the reason, such as a continuing legal, security, fraud-prevention or record-keeping need. You should not send unnecessary identification documents or payment details in an initial message. If further information is needed, support will advise what is appropriate.

Questions and complaints

If you have a question about this policy, believe your personal information has been handled incorrectly or wish to raise a privacy concern, contact support@hunnyplaycasino.click. Please include a clear description of the issue and avoid including passwords or complete payment credentials. We will consider the concern, check the relevant records and take reasonable steps to address any confirmed issue.

This policy is written in general terms because the information handled can vary between players and services. If you need clarification about a particular request, cookie setting, account record or communication preference, please contact us using the privacy email above.